Today the healthcare environment is inundated with more electronic equipment, communication devices, and diagnostic equipment. Even though these all serve a purpose, what is different from healthcare of 40 years ago is the human connection.
Forty years ago, there were no computers, cell phones, electronic devices or robotic devices in healthcare. The human connection and contact was at the forefront in healthcare. This necessary connection, made the healthcare experience more compassionate and heart-centered. It was necessary to actually talk with your patient or client and other staff members, be it face to face or by way of a phone call, or just by observation. There is much information that can be gathered by having a face to face conversation with someone. Such as their expressions when they speak, their affect, other health issues that may not be spoken about by the patient, yet a trained provider could observe.
Devices have replaced the need to connect, and the patients are feeling it and experiencing it. Hospital satisfaction scores for patient’s experiences are lower than they ever have been. And this is so very important as healthcare reimbursement maybe reflective of these scores.
So what is the solution?
There is a generation of providers who have no idea how to connect with another. The art of connection and assessment, involving all your senses-sight, touch, sound, smell, and feeling have been substituted with personal electronic devices, or computers, basically thinking and disconnecting from other people in the way it used to be.
The renaissance of returning to human connection is the answer.
Teaching and empowering others by experiential- on –the -job training to have a heart-centered connection within a small group.
The process is on location. No need to send a group off campus for a 1 or 2 day retreat, to give them information, kumbaya and then they return to the organization and never have an actual experience or use the tools again.
The tools are simple and easy to use and will increase your patient satisfaction scores.
Contact Dr. Dolores Fazzino
at PHONE # 760-579-2440
or Email: Info@RecoveringHealthcare.com
To request an initial fact-finding phone call so Dr. Dolores Fazzino and her team can customize a training program that works within your timeline, budget, and objectives.
